Privacy Policy

Draft — pending final legal and compliance review

QuestRock LLC (“QuestRock Home Loans,” “we,” “us”) respects your privacy. This policy describes, at a high level, the information collected through this website and how it is used. This is a prototype policy and must be reviewed and finalized by legal counsel before production use.

Information we collect

Contact details you provide (name, email, phone), general loan-scenario information you share through the Loan Finder, calculators, or Emily (our AI assistant), and technical/attribution data such as UTM parameters, click IDs, and pages visited. We do not ask for Social Security numbers, bank credentials, or identity documents through this website's chat, voice, or Loan Finder experiences.

How we use information

To respond to inquiries, route your request to the appropriate specialist, and — where you've consented — contact you about mortgage products and services.

SMS text messages

By providing a telephone number and submitting the form you're consenting to be contacted by SMS text message by QuestRock, LLC. Message & data rates may apply. Reply STOP to opt out of further messaging or HELP for further assistance.

Third parties

We may share information with our customer relationship management platform (Shape) and service providers who help us operate this website and respond to inquiries.

Contact us

Questions about this policy can be sent to concierge@questrock.com.